Returns/Refunds
All parts are covered only by manufacturer’s warranties and/or guarantees.
If an item arrives in not new condition as a result of a manufacturer defect, or a defect occurs during the intended use of the product, please contact us on 0423 752 394 for further information.
Eziauto does not reimburse for labour, incidental, or any other costs related to the installation of products under any circumstance. For products that have been fitted and used and then become defective, Eziauto will refund the amount paid for the original item (less any postage costs) once the item has been inspected by the manufacturer and confirmed as defective.
All postage costs to return the defective item are to be paid by the Buyer and no postage costs will be refunded in relation to the defective item.
Occasionally items are incorrectly packaged by manufacturers. While we check part numbers before sending out orders, if an item has been incorrectly packaged, the same terms regarding return as listed above apply. Eziauto will NOT cover the postage cost of returning the item but will cover the postage costs of sending out the replacement correct part once the incorrect part has been received back.
ITEMS IN SEALED PACKAGING, ONCE OPENED, ARE NOT RETURNABLE UNDER ANY CIRCUMSTANCES.
Incorrect Supply of OrderIf, due to a warehouse or other error on the part of Eziauto, the Buyer receives a Product which does not conform to its Order, the Buyer must contact Eziauto within seven days of receipt of the Product and complete a Return Request. On approval of the Return Request and receipt of the incorrect Product back into Eziauto's store, the correct Product will be posted to the Buyer at no extra cost to the Buyer. Postage for return of the incorrect Product and for supply of the correct Product to the Buyer will be paid by Eziauto. The incorrect Product must be returned in new condition in its original packaging and unopened. If the Product is returned and the packaging is damaged or not in its original new condition, a refund will not be processed and Eziauto will return the Product to the Buyer at the Buyer's expense.
Incorrect Part Ordered by the BuyerIf the incorrect Product is ordered by the Buyer, the Buyer must contact Eziauto within seven days of receipt of the Product and complete a Return Request. On approval of the Return Request and receipt of the incorrect Product back into Eziauto's store, Eziauto may refund the price paid for the Product. Postage for return of the incorrect Product will be paid by the Buyer. The incorrect Product must be returned in new condition in its original packaging and unopened. If a replacement Product is required, the Buyer may complete a new Order for the correct Product and the new Order will be treated as a separate and new transaction. If the Product is returned and the packaging is damaged or not in its original new condition, a refund will not be processed and Eziauto will return the Product to the Buyer at the Buyer's expense. If the incorrect Product is not one usually kept in stock and has been ordered in especially for the Buyer, the freight cost of returning the incorrect Product to Eziauto's supplier may be deducted from the amount refunded. If the packaging has been opened but the part is in brand new condition, Eziauto may refund the price paid for the part less a handling and repackaging fee of not less than 10% of the price paid for the part.
In some circumstances, a refund cannot be processed until Eziauto has returned the incorrect part to its supplier and has received confirmation from its supplier that a refund will be given to Eziauto for the part. In this case, Eziauto will notify the Buyer as soon as it has received confirmation from its supplier of the amount of the refund received.
Damaged ShipmentsAll packages should be completely inspected at the time of delivery. Damaged packages should be refused. Please then call the freight company or Australia Post (whoever is responsible for delivery of the package) and report the damage. After contacting the carrier, please call Eziauto on 0423 792 354 for further assistance with the damaged shipment, and to make arrangements for a replacement.
PLEASE NOTE: We will not refund your order simply because you change your mind or have purchased the parts elsewhere. If you are concerned about availability of the parts you have ordered, please contact us before placing your order.
We must be notified of any returns within seven (7) days of receipt of your order and your return must be received by us within fourteen (14) days of receipt of your order. As our supplier will not refund if items are not received back from us within 21 days after we have received them, this policy will be strictly adhered to.